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Legal

Privacy Policy

How we collect, use and protect your personal data when you visit or use our website.

An overview of data protection

General

The following gives a simple overview of what kind of personal information we collect, why we collect it, and how we handle your data when you visit or use our website. Personal information is any data with which you could be personally identified. Detailed information can be found in the privacy policy below.

Data collection on our website

Who is responsible for the data collection on this website?
The data collected on this website is processed by the website operator. The operator's contact details can be found in the website's required legal notice.

How do we collect your data?
Some data is collected when you provide it to us — for example, data you enter in a contact form. Other data is collected automatically by our IT systems when you visit the website. This is primarily technical data such as your browser, operating system, and the time you accessed the site.

What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyse how visitors use the site.

What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that your data be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about privacy and data protection. You may also file a complaint with the competent regulatory authorities.

General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with statutory data protection regulations and this privacy policy. Please note that data transmitted via the internet (e.g. email communication) may be subject to security breaches; complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is the website operator, whose details are given in the legal notice. The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. Data processed before we receive your request may still be legally processed.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the affected person may file a complaint with the competent regulatory authorities.

Right to data portability

You have the right to have data which we process based on your consent or in fulfilment of a contract delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

Encrypted connections

For security reasons and to protect the transmission of confidential content, this site uses SSL/TLS encryption. You can recognise an encrypted connection when the address line of your browser changes from "http://" to "https://" and by the lock icon in your browser line. With encryption enabled, the data you submit to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time, free of charge, with information about your stored personal data, its origin, its recipients, and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions.

Opposition to promotional emails

We hereby expressly prohibit the use of contact data published as part of our legal notice obligations to send promotional and informational materials not expressly requested. We reserve the right to take legal action if unsolicited advertising material, such as spam, is received.

Data collection on our website

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain viruses. They help make our website more user-friendly, efficient and secure. Most of the cookies we use are "session cookies" and are automatically deleted after your visit; others remain stored until you delete them.

You can configure your browser to inform you about the use of cookies so you can decide case by case whether to accept or reject them, to accept cookies only in certain cases, to reject them generally, or to delete them automatically when closing your browser. Disabling cookies may limit the functionality of this website.

Server log files

The website provider automatically collects and stores information that your browser transmits to us in "server log files". These are:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Hostname of the accessing computer
  • Time of the server request
  • IP address

This data will not be combined with data from other sources and is processed to ensure the website functions correctly.

Contact form

If you send us questions via the contact form, we collect the data entered in the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission. We process this data only with your consent and you may revoke that consent at any time by an informal email. We retain the data until you request its deletion, revoke your consent, or the purpose for storage no longer applies — subject to mandatory statutory retention periods.

Social media

Facebook

Our website includes links and a page plugin for the social network Facebook (Meta Platforms Inc.). When you visit a page containing the plugin, a direct connection between your browser and the Facebook server is established, and Facebook receives the information that you have visited our site from your IP address. If you are logged into your Facebook account, your visit can be associated with your account. As the operator of this site, we have no knowledge of the content of the data transmitted to Facebook or how Facebook uses it. For more information, please see Facebook's privacy policy. If you do not want Facebook to associate your visit with your account, please log out of Facebook.

Analytics

Matomo

This website may use the open-source web analytics service Matomo. Matomo uses cookies that allow an analysis of your use of the website. The information generated is stored on our server and your IP address is anonymised before storage. The information will not be disclosed to third parties. You can prevent these cookies being stored through your browser settings, and you may opt out of analysis at any time; an opt-out cookie will then be stored in your browser.

Plugins and tools

Google Maps

This site uses the Google Maps map service via an API, operated by Google Inc. To use Google Maps it is necessary to store your IP address, which is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence over this transfer. The use of Google Maps is in the interest of presenting our location clearly and making our website easy to use. Further information on the handling of user data can be found in Google's privacy policy.


For any questions about this policy or your data, email info@rubiks-counselling.co.uk. See also our legal notice.